The Capacity Model
We are in the people business, and we know that people are fallible. Therefore, we will always do our best to prevent incidents, but we realize that mistakes will happen. When mistakes happen, the question becomes, “Do we have the capacity to absorb failure without causing harm?”. Our Capacity Model creates a work environment that focuses on preventing an incident while also building the capacity for failure by always planning and executing our work as if failure is going to happen today.